At Mare SRL Unipersonale, we are committed to the quality and reliability of our products and offer a warranty that ensures confidence and customer protection.
All electrical products purchased through our website are covered by a 2-year warranty, starting from the date the item is delivered.
If you have purchased an optional 1-year extended warranty, your total coverage period will increase to 3 years.
During the warranty period, if an electrical component fails due to a manufacturing or material defect, we will supply a replacement unit at no cost.
The warranty does not apply in the following situations:
Damage caused by drops, impacts, accidental events, or misuse
Wear and tear resulting from normal use
Issues caused by incorrect installation, improper handling, or lack of maintenance
Damage caused by unauthorized repairs, tampering, or modifications
To start a warranty claim, please contact us at:
After submitting your request, you will receive an automated acknowledgment.
Please reply to that message with a short video clearly showing the issue, such as:
the product not powering on
failure to charge
malfunction during normal operation
If video evidence is insufficient or cannot be provided, we may request that the product be returned to our warehouse for evaluation.
Return shipping costs are the customer’s responsibility
We do not accept COD (cash-on-delivery) returns under any circumstances
Warranty claims will be reviewed only if:
all requested information is provided
required evidence or documentation is submitted
conditions of the policy are met
We strive to manage claims fairly, transparently, and efficiently, ensuring appropriate resolution for every customer.
For further information, please consult:
âś… General Terms and Conditions
âś… Cookie Policy
Both documents are always accessible at the bottom of any page on cosytrendstorum.com.