If your order arrives damaged, incomplete, or does not match what you expected, please report the issue within 48 hours of receiving the shipment by contacting us at:
You will receive an automated acknowledgment.
Please reply to that message and include clear photographic evidence showing:
the external packaging
the shipping label
the items received
any visible damage or missing parts
Delivery-related reports are treated with priority, and we will work to resolve your case as promptly as possible.
If a product fails to operate correctly despite proper usage and adherence to the instructions provided, please contact our support team at:
After receiving the automated reply, please provide:
photos or a short video clearly demonstrating the malfunction (e.g., failure to power on, charging issues, operational faults)
If video evidence is not available or is inconclusive, we may request that the product be returned to our facility for evaluation.
⚠️ Important:
Return shipping costs are the customer’s responsibility
We do not accept cash-on-delivery (COD) returns
If you are not satisfied with the proposed resolution or if no agreement can be reached, you are entitled to escalate the matter through an Alternative Dispute Resolution (ADR) entity or via the European Commission Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr
Please note that only cases that meet the conditions outlined above will qualify for further review or escalation.
For further reference, please consult our:
✅ Terms and Conditions
✅ Cookie Policy
These documents are permanently accessible at the bottom of every page on cosytrendstorum.com.